Incident Analyst

DILIGENTA LIMITED

Incident Analyst

£33882

DILIGENTA LIMITED, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 5 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3b93c6ab15e34a5a9d051130501cdf0a

Full Job Description

An exciting opportunity has a risen for an Incident Analyst to join the Corporate Incidents Team at Diligenta.

In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties.,

  • Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organize meetings as needed.

  • Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers.

  • Handling regulatory reports and identify any breaches promptly.

  • Maintain inaccurate system records and update them as necessary.

  • Analysing data effectively and assess the impact on populations to determine required actions.

  • Identify recurring themes during root cause analysis and recommend solutions to internal stakeholders.

  • Assist with CI-related changes, from initial request through testing and feedback on Business Requirement Documents.

  • Maintain up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents.

    If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today!, Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area.

  • Good working knowledge of BaNCS.

  • Ability to learn and effectively navigate multiple computer systems and interrogate system specifications.

  • Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project.

  • Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions.

  • Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution.

  • Strong customer focus with excellent written and verbal communication skills.

  • Ability to work effectively under pressure



  • Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

    Salary: From £27105-£33882, 33 days including Bank Holidays

  • Eligibility for an annual discretionary bonus scheme

  • Car Allowance

  • Private Healthcare

  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)

  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.

  • Cycle to Work Scheme & Interest free Season Ticket loans.

  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.

  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave

  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection