Insight Department Manager

Unfortunately we are unable to offer sponsorship for this role. 35 Hours per week. Monday - Friday. 9.00am - 5.00pm. 1-2 days working from home per week. Purpose of the post: You will be responsible for leading the delivery of a portfolio of Insight/Home-Based User studies. The role will include working as a management lead reporting to the Project Manager. Roles within the department include leading and overseeing (often liaising with dedicated Sales & Accounts team) on the design, planning and execution of home-based user studies. Main Duties:

• Lead the Insight Department in the design and execution of home-based user studies in residential settings.
• Develop and manage study protocols, participant recruitment and electronic informed consent.
• Collaborate with cross-functional teams including Sales & Accounts Executives, Finance/ Administration department, Data Management & Statistical Analysis Team and Technical department to deliver an exception customer offer.
• Oversee logistics for home-based testing, including scheduling and on time delivery of products and reporting.
• Analysis qualitative and quantitative data from studies and generate insights to inform product design and development for external stakeholders.
• Ensure compliance with relevant regulations and company policies, especially for studies involving medication or regulated products.
• Develop departmental processes, best practices and training materials.
• Serve as one of the businesses subject matter expert on home-based user trial research methods and techniques.
• Act as the primary liaison between the Insight Department and cross functional departments.
• Clearly communicate study goals and timelines of studies.
• Collaborate with external vendors who provide and aid logistics and software for the department.
• Lead, mentor, and support the Insight Department team member(s).
• Partner with the Project Manager to prioritise research activities based on strategic goals and development timelines.
• Define and uphold standards for study design, participant experience, data quality and reporting across all research activities.
• Be responsible, alongside the department Project Manager for performance metrics and KPI's.
• Alongside the department Project Manager identify and address service delivery bottlenecks or risks, such as participant non-compliance, study delays, or data integrity issues.
• Ensure all home user studies are conducted in compliance with internal protocols, regulatory requirement, and ethical guidelines.