INTERNAL Leisure Assistant

To ensure the effective co-ordination and delivery in the day-to-day operation of the facility, working as part of a team to ensure the ongoing successful delivery of health & fitness services to the public.

Responsibilities:
1. Provide excellent customer service on all aspects of the venue/facility to ensure the ongoing successful delivery of the service to the public.

1. Improve member retention by increasing the number and quality of customer inductions and programmes on the gym floor.

1. Deliver high quality fitness classes as and when required to satisfy the needs of the membership

1. Responsible for promoting fitness classes in order to achieve business and financial targets

1. Increase the numbers of members and Pay as you go members by actively being involved in organising and promoting appropriate initiatives, events, membership packages etc.

1. Attend training courses as and when required from the Centre.

1. Take an active role in the day-to-day operation of the centre to ensure the ongoing successful delivery of service to the public.

1. Implement all statutory guidelines to provide a safe environment for customers and staff

1. Carry out the correct opening and closing procedures of the building

1. Ensure that services are delivered with a customer focused ethos.

1. Positively represent Live Borders internally and externally e.g. at networking events, meetings, conferences and exhibitions to enhance and strengthen the Live Borders' profile.

1. Comply with, and ensure compliance with, all Live Borders policies and procedures.

1. Promote equal opportunities in service delivery.

1. As an employee, you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.

1. This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of the Service or Live Borders.