IT Engineer Apprentice

Job purpose: About Us:

Balhousie Care Group was formed 30 years ago to fill a gap in quality residential care in central and North East Scotland. Today, with 24 homes, providing care to almost 900 residents and employing over 1400 team members, it is one of the leading providers of care for older persons in Scotland, as well as specialist dementia and Huntington’s care, care for young adults with a diagnosed learning disability and a Youth Physical Disability service. Owned by Acalis

Care, Balhousie Care prides itself on its person-centred approach to care and inclusivity: putting people right at the heart of everything they do. Our person-centred approach to care, our innovative practices and our close community links have won us a swathe of awards, and made us a trusted name in care.

About the role:

Responsible for working alongside the IT Manager to maintain and manage the IT infrastructure within the company. Ensuring all homes and sites have connectivity and functioning IT equipment. Also, when required, support all users with any issues, either remotely or by visiting the site to resolve the problems.

What will I learn? What will I learn?

You will have the great oppurtunity to learn from senior members of the team and help support the whole organisation's IT infrastructure. This includes;

Manage and Maintain the Network within the company to ensure maximum uptime

Remotely support all users to resolve any issues.

Visit remote sites to provide onsite support

IT Helpdesk

Work on core IT Projects

Liaise with other departments on IT input for projects

Desktop support

Support for Bespoke systems

Cover for IT Manager when out of business

Various Reports

What qualifications or qualities are required? What qualifications or qualities are required?

To be successful, you will need to show evidence of the following:

Good Communication skills

Worked with windows operating system windows 11 onwards

Worked with windows servers 2012 r2 onwards

General Computer knowledge

Problem Solving Skills

Knowledge on various Microsoft applications support

Willingness to learn and adapt to bespoke systems

Troubleshooting and Problem resolution

Computer Networking and infrastructure.

Good organisational skills

Prioritising and effectively managing workload

Installation of equipment

Valid driving licence as travel to remote sites is part of this role

It would also be desirable to have knowledge of the following:

3CX

Networking

Supporting Various Application packages such as (Adobe, Office, 365 Etc)

Basic understanding of cyber security

Project Management

Apple and Android Mobile Devices

Cabling/ Cable Management

VMWare