Business Stream



Business Stream, West Craigs, City of Edinburgh

  • Full time
  • Temporary
  • Onsite working

, 9 Jun | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: b33a1dab3cc34206bbf60f6bcf810fe7

Full Job Description

The Business Administration programme will be available in 4 departments;

Sales - You will provide assistance to our Sales function who are responsible for the commercial growth of the business, identifying new business opportunities and building long-term relationships with our customers and suppliers through direct and indirect channels. They help our customers reduce the amount of money they spend on water and wastewater services by providing a range of services.

Onboarding - You will work in the Onboarding team to provide our customers with a first-class experience giving them the best possible start or end to their Business Stream journey while achieving market leading performance. Focusing on the capture of robust customer contact data to facilitate the issuing of an accurate and timely first or final invoice.

Customer Operations - You will have the opportunity to rotate round two teams within our Customer Operation function.

  • In the Metering and Billing team you will follow agreed processes to ensure that accurate meter readings are obtained and input to produce accurate and timely bills for customers and minimise market fines.

  • In Credit Management, you will be responsible for executing a range of early and late-stage recovery processes in order to resolve customer queries, improve cash collection and reduce aged debt in line with agreed KPI's and quality standards.

  • Finance - To provide support to the Finance Team ensuring tasks are completed in an efficient, effective, and accurate manner to the satisfaction of the requirement while gaining hands-on training and experience in various financial functions.

    Digital Technology - IT Support

    The IT MA will provide IT Support across the organisation. The role will rotate between Infrastructure and Application Support to gain a broad understanding IT Support and Operations.

    What will I learn?

    Our MA Programme offers a real alternative to full-time college or university, by learning on the job, you'll get to put your skills to the test immediately and with modern apprenticeships being designed to have employers and industries in mind, you'll receive the best possible training while earning a full-time salary.

    We'll give you the support and learning you need to navigate our systems and policies, and to fully understand our business so you feel confident in your role.

    Aside from a thorough understanding of the business water industry, you'll also learn about the other areas in our business and how we all work together to ensure our collective business goals are met.

    You'll be given the tools and support you need throughout your apprenticeship to be confident in delivering an excellent service for our customers.

    You'll develop a range of skills including communication, problem solving and team working skills, which will benefit you in your MA role and in future roles too., To be considered for our MA Programme, we require you to have a minimum of National 5 in English & Maths (or equivalent).

    If you're an enthusiastic individual who is positive, reliable, enjoys helping others and is keen to learn, we'd love to hear from you.

    This role offers a salary of £19,500 and rewards package including up to 10% annual bonus, pension plan, employee discounts and flexible benefits, plus 31 days annual leave and 6 bank holidays. We also have a free onsite gym, subsidised restaurant and Costa coffee shop.

    Hours: 37 hours per week, Monday to Friday (full time).

    Each year, we recruit new modern apprentices to work with us, learn new skills and gain a nationally recognised qualification and we've had huge success with the programme in previous years with recruits moving into full time positions across the business. Find out more at

    We have an exciting year ahead as we're offering five roles across two apprenticeship programmes:-