IT Project Manager

Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?

Would you like to work in an environment where you can deliver real progress as part of an ICT Transformation Programme?

Do you enjoy rolling up your sleeves and getting involved in a wide range of software implementation, technical and business change projects?

Are you looking for a chance to be recognised for developing and delivering projects and governance as part of a drive to transform the working arrangements in a large and growing care provider, covering services in Scotland and England? If so….read on….", As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities. You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.

Providing effective project management services to customers of the IT department, ensuring effective communication and project governance. You will also be involved in scoping new projects and setting and controlling budgets, timescales and deliverables. You will be able to manage the implementation of SaaS and technical solutions, from a technical and change management perspective. Your first project will be the implementation of a Care Management System to all of our operations staff, across Scotland and England.

Main Duties and Responsibilities:

Take ownership and management of agreed projects and initiatives

Act as point of contact for all RLO Group employees for IT project related questions and escalations

Provide effective scope documentation for projects including budgets, timescales and deliverables

Provide effective governance of assigned projects, including stakeholder communications, risk management, user training and budget, timescale and deliverable controls.

Work with external suppliers to provide effective IT services and support

Work closely with Operations and Functional Teams to transition to, and provide an effective IT support service to agreed service level agreements

Contribute to enhancement of employee IT skills

Ensure that new solutions meet (or exceed) Information Security controls

Relevant project management qualification such as Prince II or AgilePM, Scrum etc

Experience

Experience of leading complex technical implementation and organisational change projects in a diverse and challenging environment.

Experience of leading implementation projects for SaaS solutions

Skills and Knowledge

Enjoy leading technical and change projects

Enjoy learning new technologies and processes

Ability to understand the demands of working in a diverse charity, supporting the needs of people with learning disabilities and autism

Comfortable communicating with employees at all levels of the organisation

Ability to record details accurately

Ability to explain and document technical solutions clearly in plain English to end users

A good all-round knowledge of Microsoft Office products

Able to prioritise competing demands and work flexibly

A common sense, flexible and pragmatic approach to problem solving and decision making.

Real Life Options are a not-for-profit charity with a personal-centred support approach helping and assisting people to live a fulfilled life. Real Life Options are now looking to fill the role of IT Project Manager to deliver strategic IT Projects throughout the Real Life Options group, including its subsidiaries.

Up to 33 days holiday a year including bank holidays

An contributory pension scheme - employer contribution 6%

3 x salary Life cover

Health Cash Plan

In addition to the above you also have access to the following great benefits:

£10,000 Life cover

A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)

A reward gateway with access to discounted goods and services

Cycle to Work Scheme

A financial wellbeing scheme