IT Service Desk Analyst

Iconic Resourcing

IT Service Desk Analyst


Iconic Resourcing, Blythswood New Town, Glasgow City

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 4 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1384

Full Job Description

IT Service Desk Analyst - Evening Shift

Location: Glasgow


About the Firm: Join a prestigious global law firm with a rich 200-year history, renowned for delivering exceptional legal services worldwide. The firm prides itself on its innovative approach, leveraging advanced technologies to provide unparalleled support to its clients. As a trusted advisor to local and international corporations, financial institutions, and governments, the firm consistently sets the standard in commercial law.


Role Overview: We are seeking an IT Service Desk Analyst to join our client's evening shift team. This role is crucial in providing comprehensive IT support, ensuring the smooth operation of the firm's software and hardware systems. You will manage incidents and service requests from initiation to resolution, upholding the firm's high service standards.


Working Hours: This is a full-time role of 37.5 hours per week, from Monday to Friday, on rotating shift patterns:

  • 2pm - 10.30pm
  • 3pm - 11.30pm
  • 3.30pm - midnight


Key Responsibilities:

  • Deliver comprehensive IT support via phone, remote access, email, and in-person assistance.
  • Address the IT needs of the firm promptly and efficiently.
  • Collaborate with IT teams across different offices to resolve issues.
  • Manage and support laptops, remote working setups, and mobile devices (e.g., BlackBerry, iPhone, Android).
  • Administer user accounts and support new joiners, ensuring seamless integration with IT systems.
  • Maintain detailed logs and manage your ticket queue within the Service Management system.
  • Oversee and implement IT projects from initiation to transition into regular operations.


Essential Skills and Experience:

  • Previous experience in an IT support role with strong analytical and troubleshooting skills.
  • Excellent communication skills focused on providing outstanding customer service.
  • Ability to work effectively under pressure and demonstrate initiative.
  • Familiarity with ITIL processes and best practices.
  • Proficiency in Office 365, Microsoft Windows 10, Active Directory, and Windows Server.
  • Experience with file management systems, mobile device management solutions, collaboration tools (e.g., MS Teams, Zoom), CRM software, digital dictation software, remote working solutions (e.g., VPNs, Citrix), and PC troubleshooting.
  • Highly motivated with a commitment to continuous learning and skill development.
  • Flexibility to work evenings and weekends as required.


To apply for this role, please send your CV or contact Andy Marshall at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.


Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.