IT Service Specialist (I)


IT Service Specialist (I)

Salary Not Specified

Devro, Millerston, North Lanarkshire

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 21 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a3858e9c5b28474bb53d6b31f5cb995f

Full Job Description

Execution of IT demand management processes (incidents, service requests, etc.)
- Triage of new requests to the IT Service Desk.
- First line support for all IT Service Desk requests through to resolution or escalation.
- Attempted resolution of uncommon requests that are not fully documented but within confidence and authority level.
- Escalation to IT Service Specialist (II) for requests that require more specialized knowledge.
- Creation of draft knowledgebase articles from learnings.
- "Hands on" support of IT assets, where appropriate and required.

You will take pride in providing a first class, excellent service to stakeholders. You will enjoy problem solving practical issues. You are comfortable working to and achieving outcomes within agreed timescales.
You enjoy collaborating as part of a team and also working on your own initiative. You will be a strong communicator and enjoy building trusted and supportive relationships with stakeholders. You will have a strong customer focus. Ideally you will have 4 years' experience working in IT support/service.

We are one of the world's leading manufacturers of collagen products for the food industry. We supply high quality edible films and coatings to over 1,000 customers in more than 100 countries, delivering our purpose of 'Creating the Added Layer of Value'.
Primarily used by customers in the production of a wide variety of sausage and meat products, our aspirations reach way beyond our current products and services, and appeal to our natural curiosity to improve what we do.
As a global organisation, we currently employ around 2,000 people spanning the Americas, UK/EMEA and Asia-Pacific regions. We offer careers in research and development, science and food technology, manufacturing and supply chain operations, engineering, sales, and a range of other business support functions. We are always seeking talented people to join the amazing colleagues we have, to keep growing our business.
Our mission is to sustainably utilise technology and biomaterial science-based solutions, to delight our customers. We are a business committed to the pursuit of better. The constant pursuit of what's next, what's needed, what's possible now, and in the future. Do you want to be part of our journey?

Package: Competitive with benefits