IT Support Analyst

As an IT Support Analyst, you will be a pivotal on-site role, acting as the primary point of contact between Aggreko Technology Services and our business colleagues at a location crucial to our global operations. This role offers the opportunity to make a tangible difference by ensuring smooth IT operations that support our global energy solutions. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as an IT Support Analyst:

• Provide 1st and some 2nd line support to group-wide customers in an SLA-driven environment.
• Support Starters and Leavers processes to ensure smooth transitions for all employees.
• Set up, configure, and support standard desktops, laptops, printers, mobile phones, and peripheral devices.
• Facilitate user access and identity management activities and tasks in Active Directory.
• Install operating systems and deploy software via Intune.
• Provide basic training and knowledge sharing for colleagues to enhance IT literacy.
• Collaborate with team and technical groups to solve problems and drive continuous improvement.
• Work with authorised 3rd parties and resolver groups to facilitate change and introduce new services.
• Create standard operating procedures documentation to maintain efficiency and consistency.
• Support device end-of-lease processes and manage device returns.
  
  Possessing proven experience of working in a 1st or 2nd level IT support analyst role covering: Active Directory, DELL Laptops/Desktops/Printers, Windows 10, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune) Azure/Entra.
• Equipped with exceptional customer service skills and a user-centric approach.
• Demonstrating strong technical acumen in key customer-facing applications.
• An excellent communicator with strong problem-solving and multi-tasking abilities in a fast-paced environment.
• A collaborative team player willing to take ownership and responsibility.
• Holding a full, clean driving license and able to travel as required.
• Process-orientated with keen attention to detail.
  
  A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
• Generous holiday entitlement, with the option to buy or sell additional days.
• Discounts and perks.
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.
• The opportunity to shape and enhance the technology environment within a global business operating across multiple countries and jurisdictions.