IT Support Modern Apprentice

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.

When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.

The Role

This is an exciting opportunity for someone who is motivated to begin their career in IT. Working alongside our experienced IT team, you will gain valuable hands-on experience while receiving the training, guidance and support needed to develop your technical skills and confidence.

Hands-on IT experience: Work as part of our IT team to help set up, configure and maintain computers, laptops and other IT equipment. With training and guidance, develop practical skills in installing software, carrying out routine checks and keeping equipment records up to date.

Develop your problem-solving skills: Work with the team to investigate and resolve everyday hardware, software and connectivity issues. Learn how to record and update support tickets, follow troubleshooting procedures and refer more complex issues to experienced colleagues.

Support colleagues across Kibble: Help the team respond to staff enquiries in person, by email and over the phone, providing a friendly and professional service. Build your confidence in supporting colleagues with Microsoft Office applications, Teams and other workplace systems, while following the team’s guidance on confidentiality, data protection and IT security.

Person Specification

Essential:

• A genuine interest in IT and technology and a desire to build a career in the industry
• Good communication and problem-solving skills
• A positive attitude and willingness to learn and develop
• Basic knowledge of Microsoft Office applications
• The ability to work independently and as part of a team
• Good organisational skills and attention to detail

Desirable:

• National 5s, Highers or equivalent qualifications
• Any previous experience of working with computers, networks or technology through school, college, hobbies or work experience
• A full driving licence or progress towards obtaining one

Staff Benefits at Kibble

• Learning continues with opportunities for further training, job variety and funded study
• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses
• Money off shopping and events from Blue Light Card, Costco and other partners
• Discounts are available for childcare through Puddle Lane children’s nursery
• Immediate access to confidential counselling helps you prioritise self-care
• Wellbeing perks continue with Cycle to Work and generous holidays

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