Key Account Manager

Reporting to the Head of Commercial Operations, the Key Account Manager is responsible for developing, maintaining, and strengthening long-term strategic relationships with high-value customers, to drive sustainable commercial growth. This role ensures a deep understanding of each key account's objectives, challenges, and opportunities, enabling the delivery of tailored solutions that maximise customer value and improve commercial performance. Working closely with internal teams across operations, commercial, and service delivery, the Key Account Manager acts as the primary point of contact for key clients, proactively managing expectations, resolving issues, and identifying opportunities for revenue growth, service enhancement, and supporting contractual and commercial matters. Account Management & Relationship Building

• Serve as the primary focal point for assigned key accounts, ensuring a high standard of client engagement and service delivery.
• Develop strong, trust-based relationships with key stakeholders and decision makers.
• Ensure high levels of customer satisfaction by proactively addressing concerns and monitoring performance metrics.
• Provide regular reporting to clients and internal stakeholders on KPIs, performance, and contract compliance, along with the development and maintenance of key account plans.
• Represent the organisation professionally at client meetings, reviews, and industry events.
Commercial/Contract Management & Revenue Growth
• Identify, develop, and secure new business opportunities within existing accounts, ensuring deep understanding of client strategies, objectives, and opportunities.
• Ensure a comprehensive knowledge of assigned contracts, including: deviations management, vs ASCO Contracting Protocols; the commercial mechanisms in place for each service line; scope inclusions & exclusions; etc.
• Promote ASCO's global capability, with support from Business Development, to create opportunities for the Group.
• Prepare commercial proposals, costings, and contract variations to support account growth.
• Negotiate renewals, pricing adjustments, terms and conditions, and long-term agreements in line with commercial strategy.
• Monitor and forecast account performance to support revenue planning and budgeting.
Operational & Service Delivery Coordination
• Work closely with operations, technical, finance, and service delivery teams to ensure seamless execution of contractual requirements.
• Strengthen the company's reputation by supporting the resolution of service issues, ensuring timely escalation where required, and focusing on delivery client service excellence.
• Work with internal departments & subject matter experts to ensure optimal service quality to achieve client satisfaction in accordance with client Service Level Agreements.
• Support continuous improvement initiatives to enhance customer satisfaction and operational performance.
• Leverage performance data to instigate improvement processes internally with operations.
• Communicate best practice and lessons learned to Clients.
Governance & Compliance
• Ensure all account activities comply with company policies, commercial frameworks, and contractual obligations.
• Maintain accurate records of communication, agreements, and account activity within CRM systems (Hubspot).
• Support internal audits, compliance reviews, and commercial governance processes.
  
  Strong knowledge of oil and gas operations, with experience within the supply chain and logistics sector.
• Strong communication, negotiation, and relationship-building skills.
• Commercial acumen with experience managing revenue-generating accounts.
• Strong knowledge of contract/commercial terms and conditions, with experience of standard industry contract forms (e.g. LOGIC, NEC, etc).
• Effective negotiation skills, with the ability to influence at senior levels internally and externally.
• Motivated to achieve the highest standards of performance and customer support, maintaining a culture of continuous improvement and innovation.
• Strategic thinker with strong planning and organisational ability.
• Solutions based with strong planning, organising and numeric skills, and an excellent attention to detail ensuring accuracy and clarity at all times.
• Accustomed to working effectively in a fast-paced environment, flexible and adaptive to changing workloads and priorities, where high standards are not compromised under pressure.
• Computer literate, with well-developed presentation and IT skills across the Microsoft suite, and a practical understanding of data entry and reporting applications.
• Proficiency with CRM and reporting tools.
Minimum Qualifications
• Honours Degree in a relevant subject and/or minimum five years' relevant experience.
• Full UK Driving Licence.
  
  No
Are you a former employee or contractor of ASCO or any of our Group Companies?
• Former Employee Former Contractor N/A Do you know, or are you related to, an employee of ASCO or any of our Group Companies?
• Yes No If yes, please provide details Are you a member of the Armed Forces Community?
• Yes No If yes, please provide details Cadet Regular Personnel Reservist Veteran Family (spouse/civil partner/child Current Salary (in UK £)
• Current benefits package and values
• e.g. pension 5%, car allowance, bonus etc. Annual leave entitlement
• Notice Period
• Salary expectations for this role (in UK £)
• What evidence can you provide to confirm your eligibility to work in the UK?
• A passport showing the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK A birth (short or long) or adoption certificate issued in the UK, Channel Islands, the Isle of Man or Ireland, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer A share code to demonstrate digital immigration status under the EU Settlement Scheme A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder indicating that the person named is allowed to stay indefinitely in the UK, or has no time limit on their stay in the UK A current passport endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the UK, has the right of abode in the UK, or has no time limit on their stay in the UK A current Immigration Status Document issued by the Home Office to the holder with an endorsement indicating that the named person is allowed to stay indefinitely in the UK or has no time limit on their stay in the UK, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer A certificate of registration or naturalisation as a British citizen, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer A current passport endorsed to show that the holder is allowed to stay in the UK and is currently allowed to do the type of work in question A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder which indicates that the named person can currently stay in the UK and is allowed to do the work in question A current Immigration Status Document containing a photograph issued by the Home Office to the holder with a valid endorsement indicating that the named person may stay in the UK, and is allowed to do the type of work in question, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer An Application Registration Card issued by the Home Office stating that the holder is permitted to take the employment in question None of the above If none, please provide details