Line Support Analyst (Device)

Are you passionate about technology and delivering excellent customer support?, As a key member of our IT support section, you'll be the first point of contact for resolving hardware and software issues across our organisation.

Do you have a strong knowledge of Windows Operating System and common office software? Are you familiar with mobile device management (MDM) solutions? Do you have excellent problem-solving skills and the ability to work under pressure? Do you have outstanding communication and interpersonal skills?, This post is considered a Regulated Role with Children under the Protection of Vulnerable Groups (Scotland) Act 2020 and as such membership with the PVG scheme is essential. Further details of this scheme can be found

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link

Competitive salary and benefits package including access to Local Government Pension Scheme. - Utilise our highly recognised Flexible Working Scheme. - Contribute to the technology-driven success of our organisation. Ready to take the first step toward an exciting career in ICT device support?, WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer's contribution of at least 19.3% and all
associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support