Logistics Administrator

Murray Recruitment are recruiting an Administrator for our client based in Cumbernauld.

Role Overview

This is an excellent permanent opportunity for an experienced Administrator to join a busy depot environment. The successful candidate will provide essential administrative and customer service support, acting as a key link between customers, operations, drivers and internal teams.

This is a varied and fast-paced role requiring strong communication, organisation and attention to detail. The Administrator will play an important part in resolving customer queries, maintaining accurate documentation and supporting the efficient day-to-day operation of the depot.

Key Responsibilities

• Act as the first point of contact for customer enquiries, providing a professional and efficient service.
• Manage delivery issues, delays and discrepancies, ensuring customers receive clear and proactive updates.
• Handle telephone and email correspondence in a timely and professional manner.
• Liaise with depot colleagues to provide customers with updates on the movement of goods.
• Prepare and distribute Proof of Delivery (POD) documentation for collections and deliveries.
• Process returned POD paperwork and follow up with drivers regarding missing or incomplete documentation.
• Administer specific customer contracts, maintaining accurate records and supporting documentation.
• Complete data entry across internal systems with a high level of accuracy.
• Raise Purchase Orders on behalf of the operational team when required.
• Process and approve purchase invoices, checking details against PO numbers and completion dates.
• Provide general administrative support across the depot.
• Participate in the on-call rota from home, booking and processing urgent deliveries onto the system.
• Ensure compliance with company quality, health, safety and environmental policies and procedures.
• Adhere to all site-specific health and safety requirements.

Skills & Experience

• Previous experience within an administrative role, ideally in a busy, fast-paced environment.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office and general computer systems.
• Ability to work independently and use initiative.
• Strong team-working skills with the ability to communicate effectively across different departments.
• Previous experience within logistics, transport or depot operations would be advantageous but is not essential.
• Flexibility to participate in the on-call rota.

Offering

• Permanent, full-time position.
• £13.00 per hour / £27,040 per annum.
• 40 paid hours per week.
• Monday to Friday, 9.00am – 6.00pm, with a one-hour unpaid lunch.
• 1 in 4 on-call rota, working from home with additional payment.
• Stable, long-term opportunity within a well-established organisation.
• Supportive and professional working environment.