M365 / SharePoint Support Engineer

We are seeking an experienced Microsoft 365 / SharePoint Application Support Consultant to provide advanced support, administration and continuous improvement across the Microsoft 365 estate. The successful candidate will operate primarily at L2/L3 support level, taking ownership of complex incidents, service requests, platform administration and application support activities.

This role is not a pure development position. Instead, it requires a strong blend of technical troubleshooting, platform administration, stakeholder engagement and support of existing business solutions built within the Microsoft 365 ecosystem. The consultant will work closely with an in-house M365 Developer, helping to reduce BAU workload and enabling greater focus on strategic development initiatives.

• Provide L2/L3 support for Microsoft 365 applications and services.
• Troubleshoot and resolve complex SharePoint Online issues, including site functionality, permissions, search, document management and user access.
• Investigate and resolve incidents escalated from service desk and support teams.
• Perform root cause analysis and implement permanent fixes where appropriate.
• Monitor platform health and proactively identify service improvements.

• Support and maintain existing SharePoint Online solutions, intranet sites and business-critical applications.
• Assist with configuration changes, workflow updates and enhancements to existing solutions.
• Work with business users to understand issues and translate requirements into technical solutions.
• Maintain application stability, security and performance.

• Support Microsoft Teams environments, including team creation, governance and permissions management.
• Troubleshoot collaboration, file sharing and integration issues.
• Support Teams-related governance and lifecycle management activities.
• Assist users with adoption and best practices.

• Administer Microsoft 365 services including:
  • SharePoint Online
  • Microsoft Teams
  • OneDrive for Business
  • Exchange Online (basic administration)
  • Azure Active Directory / Entra ID
  • Security and Compliance features
• Manage user access, licensing, groups and permissions.
• Support identity, access management and authentication-related issues.

• Provide support and maintenance for existing Power Platform solutions.
• Assist with development and enhancement of:
  • Power Automate flows
  • Power Apps
  • Forms integrations
  • API-based integrations
• Troubleshoot workflow failures and integration issues.
• Contribute to low-to-medium complexity development activities where required.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.