Marina Manager Assistant

Dunstaffnage Marina Ltd is a prominent ISO 9001-accredited yacht harbour and marine service facility located on the West Coast of Scotland (near Oban). Incorporated in December 1994, the company operates a 5-Gold Anchor marina that serves as a primary gateway to the Western Isles

Part-Time – 2 Days Per Week (Onsite – Oban)

We are seeking a proactive, highly organised, and professional Marina Manager Assistant to support the day-to-day operations of a busy marina environment in Oban. This onsite part-time role is ideal for someone with excellent administrative and communication skills, strong customer service experience, and the confidence to liaise professionally with company directors, customers, contractors, and suppliers.

The successful candidate will play a key role in supporting the Marina Manager while helping ensure smooth and efficient marina operations.

Key Responsibilities

• Managing and coordinating the Marina Manager’s diary, appointments, and meetings
• Assisting with scheduling operational activities, contractor visits, and maintenance tasks
• Liaising professionally with company directors, customers, suppliers, and marina personnel
• Responding to customer enquiries promptly, professionally, and efficiently
• Handling customer concerns and complaints with tact, diplomacy, and professionalism
• Helping establish and implement AI assistant tools and digital systems to improve business efficiency and administration
• Identifying opportunities to streamline office processes and communication using technology and AI-supported solutions
• Maintaining accurate records, reports, correspondence, and filing systems
• Assisting with general marina administration and office organisation
• Helping ensure effective day-to-day communication across marina operations

Requirements

• Excellent communication and interpersonal skills
• Strong customer service experience and a professional telephone manner
• Familiarity with Xero or similar cloud-based accounting systems is advantageous
• Highly organised with strong diary management and administrative abilities
• Comfortable liaising with senior management and company directors
• Experience handling customer complaints calmly and effectively
• Strong digital and technology skills with confidence using AI assistant tools and cloud-based systems
• Ability to introduce and support improved administrative processes and systems
• Ability to work independently, prioritise tasks, and manage workload efficiently
• Reliable, professional, and detail-oriented approach
• Previous administration, hospitality, operations, or business support experience preferred but not essential
• No boating or marina experience required