Medical Reception & Administration Assistant

Job purpose: About the Role

We are looking for an enthusiastic and motivated Modern Apprentice to join a busy and friendly GP practice in Edinburgh. This is an excellent opportunity for a recent school or college leaver to gain valuable workplace experience while working towards a recognised qualification in Business & Administration.

As part of the practice team, you will provide administrative and reception support to patients, doctors, nurses and other healthcare professionals. No previous experience is required as full training will be provided.

Key Responsibilities

• Welcoming patients and visitors to the surgery in a professional and friendly manner.

• Answering telephone calls and directing enquiries appropriately.

• Booking, amending and cancelling patient appointments.

• Maintaining accurate patient records and updating information on clinical systems.

• Processing incoming and outgoing correspondence.

• Supporting the administration team with filing, scanning and general office duties.

• Assisting with repeat prescription requests and other routine administrative tasks.

• Ensuring patient confidentiality is maintained at all times.

• Learning and developing new skills through on-the-job training and apprenticeship coursework.

What You'll Gain

• A nationally recognised qualification in Business Administration SCQF level 6

• Practical experience within a healthcare environment.

• Ongoing support, mentoring and training.

• The opportunity to develop customer service, administration and digital skills.

• A pathway to a long-term career within healthcare administration.

What will I learn? You will gain hands-on experience using our internal IT systems, databases and telephone systems.

You will develop key organisational skills, including workload management, diary management and effective communication.

You will also build an understanding of our services and learn how to provide excellent customer service and support.

What qualifications or qualities are required? What We're Looking For

• A recent school or college leaver looking to develop their skills and gain valuable work experience.

• Good communication and interpersonal skills.

• A friendly, professional and reliable approach.

• Basic IT skills, including familiarity with Microsoft Office.

• Good organisational skills with strong attention to detail.

• A willingness to learn, develop new skills and work as part of a team.

Desirable Qualifications: National 5 qualifications, including English.