Medical Receptionist / Administrator

Job purpose: Cruden Medical Group is looking for a friendly, enthusiastic and motivated Modern Apprentice to join our busy GP Practice. This is a fixed-term 18 month training contract, open to individuals who are not currently at school or college, aged between 16 – 19 years, and a great opportunity to gain real workplace experience while working towards a recognised Business & Administration qualification.

The role will include:

· Welcoming patients and visitors in a professional and friendly manner.

· Managing appointments, telephone calls and patient enquiries.

· Processing prescription requests and general administration tasks.

· Maintaining accurate and confidential patient records.

· Learning NHS systems while being supported by an experienced team.

We are looking for someone who is:

· Reliable, hard-working and keen to learn.

· Friendly, approachable and able to communicate well with patients, staff and the public.

· Able to work in a confidential, professional and mature manner.

· Committed to completing the Modern Apprenticeship qualification.

What will I learn? Throughout your apprenticeship, you will develop:

• Business administration and office management skills.

• Professional communication with clients and suppliers.

• Time management and organisational skills.

• Experience using Microsoft Office and business systems.

• Document preparation and record keeping skills.

• Attention to detail and accuracy.

• Customer service and relationship-building skills.

• Teamworking and problem-solving abilities.

• An understanding of how an international business operates.

What qualifications or qualities are required? We are looking for someone who:

• Has good written and verbal communication skills.

• Is organised and able to manage multiple tasks.

• Has a positive attitude and a willingness to learn.

• Works well both independently and as part of a team.

• Has good attention to detail.

• Is comfortable using computers and Microsoft Office applications.

• Demonstrates reliability, professionalism and enthusiasm.

• National 5 qualifications (or equivalent) in English and Maths would be advantageous, but are not essential.