Medical Receptionist / Administrator

Job purpose: THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.

We expect a high level of interest and we may close the advert earlier than is stated.

🔶Have you recently left school?

🔶Are you interested in a customer service-focused Administration role to start your career?

🔶Do you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ?

A friendly, supportive Health Centre near Stirling City Centre is looking to appoint an enthusiastic and motivated Modern Apprentice in a Medical Receptionist/ Administrator role.

This opportunity is for a Modern Apprenticeship on a 14 month contract but the Practice would be open to offering a permanent role for the right candidate on completion of the Apprenticeship.

This job will involve ensuring that the reception area of the Practice runs smoothly, to receive, assist and direct patient to access the appropriate service or healthcare professional in courteous efficient and effective way. It involves providing a high level of service to patients, doctors, nurses and other members of the Practice team and maintaining confidentiality at all times.

Telephone duties

🔷Deal with telephone enquiries and make appointments

🔷Taking requests for prescriptions

🔷Giving our results

🔷Ambulance transport bookings

🔷Home visit requests

🔷Deal with general enquiries, explain procedures and deal with complaints

🔷Contacting other providers

Reception duties

🔷Register new patients and temporary residents

🔷Greet and direct patients and visitors

🔷Making appointments

🔷Handing out prescriptions

🔷Ensuring outstanding queries are explained and handed over to next shift as necessary

🔷Responding to needs of doctors and nurses during surgery

🔷Collect payments from patients for non-NHS Services

🔷Deal with general enquiries and complaints

Administrative duties

🔷Input and extract information from Practice computer system

🔷Liaise with hospital and other community departments

🔷Process all incoming and outgoing mail, reports and using electronic filing system

🔷Action and send electronic communication and provide photocopying services

🔷Maintain database in accurate and secure manner

Prescriptions

🔷Dealing with requests for repeat prescriptions

🔷Raising prescriptions as per Practice protocols

🔷Dealing with queries relating to repeat prescriptions

General

🔷Observe and follow health and safety guidelines at all times

🔷Keeping reception and waiting areas tidy

🔷Making refreshments for doctors and other team members and participate in washing up

🔷Any other reasonable duties as necessary

What will I learn? 🔶Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout.

🔶You will have the opportunity to learn about different aspects of a medical administrator role and about the importance of confidentiality.

🔶You will learn about various polices and procedures and be expected to follow them at all times.

🔶You will learn how to communicate with team members, patients and external partners to provide a high level of customer service.

What qualifications or qualities are required? The most important thing is that you are motivated, keen to learn and good at communicating with a range of people. You need to be confident to respond to challenges and patient queries.

🔷National 5 qualification in English is essential

🔷National 5s in Mathematics and Business and Administration are desirable but not essential

🔷Good communication and interpersonal skills are extremely important

🔷Previous customer service experience is desirable but it is essential that you have an understanding of good customer service

🔷Enthusiasm and a 'can do' attitude is key- you should be willing to learn and work hard

🔷Ability to work well as part of a team

🔷Time management is key- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work

🔷Ability to maintain confidentiality when working with sensitive information

If you think you are the right person for this challenging and rewarding role, we would love to hear from you!