Mentor Services Coordinator

We are looking for a Mentor Services Coordinator to support our volunteer mentors in South Lanarkshire.About the roleOur Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.Key responsibilities:Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in personEnsure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journeyDeliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.About youCustomer service experienceBased in South LanarkshireExperience of or strong interest in working or volunteering in the charity or third sectorsAn understanding of young people and educational settingsPeople person with excellent communication and listening skills and empathyWell organised with great administrative skills and attention to detailExcellent desktop and database skillsAbout usMCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.Our vision: MCR Pathways will work until every young person has someone to help them find their way.You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Em, None specified

None specified

MCR Pathways is a Scottish charity founded in Glasgow. We connect care-experienced and disadvantaged young people with mentors to help them find their potential. Our vision is that every care experienced and disadvantaged young person in Scotland, gets the same education outcomes, career opportunities and life chances as every other young person.

the team who love what they do and enjoy working with each other. MCR Pathways' values are Respect, Communication, Trust and Growth and they inform everything we do.Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Em, None specified
None specified
MCR Pathways is a Scottish charity founded in Glasgow. We connect care-experienced and disadvantaged young people with mentors to help them find their potential. Our vision is that every care experienced and disadvantaged young person in Scotland, gets the same education outcomes, career opportunities and life chances as every other young person.