Modern Apprentice – Business and Administration

Job purpose: This Modern Apprenticeship role provides structured development in business and administrative skills through practical work experience within the firm’s operations.

The post supports front-of-house, client service, and document-handling functions while the apprentice works toward completing the SVQ Level 6 qualification in Business and Administration.

Key Responsibilities

Front of House and Client Experience

Greet and welcome clients and visitors professionally.

Prepare and maintain meeting rooms daily (running order, refreshments, cleanliness).

Notify relevant staff upon client arrival.

Manage meeting room bookings and coordinate scheduling.

Ensure a professional reception environment and positive client experience.

Administrative and Office Support

Handle incoming and outgoing mail: sorting, scanning, logging, and recording deliveries.

Book in client documents (Edinburgh and Debbie clients) via BTC & Bright Manager, update Excel logs, label correctly, and store securely.

Handle books returned from Debbie by sorting, returning to clients, or arranging courier delivery.

Assist in booking in new client jobs and ensuring records are accurate and up to date.

Maintain stationery supplies and general office organisation.

Support colleagues with document preparation, filing, and scanning.

Adhere to GDPR and confidentiality standards at all times.

Communication and Customer Service

Answer telephone calls promptly and professionally: identify the firm, take clear messages, and forward via Webex.

Manage correspondence and client emails appropriately, ensuring timely responses.

What will I learn? Along witht he company induction and training, you will be working towards your Business Administration apprenticeship.

Introduction to the course

The SCQF Level 6 Business and Administration apprenticeship is designed to equip those working in business and administration with the skills and knowledge they need to demonstrate competence in their job role.

Learners on this programme have a broad range of activities with significant complexity, responsibility and autonomy, often in a supervisory or team-leading role.

Learner outcomes

Mandatory units cover managing workload, communicating and planning, and improving own performance in a business environment.

There is also a wide range of optional units including work responsibilities, document production and design, managing events, customer service, managing business resources, and managing information and data.

What qualifications or qualities are required? Professional communication and client interaction

Time management and task prioritisation

Document control and data accuracy

ICT proficiency

Team support and collaboration

Professional ethics, confidentiality, and attention to detail