Neighbourhood Connector

Job Purpose:

Northwest Partners are proud to have secured SHFA Upstream Homelessness Prevention funding to deliver the North Glasgow Homelessness Prevention Service. This investment allows us to welcome two dedicated officers, who will work alongside every new tenant, who move into our homes, from day one.

Drawing on the success of Maryhill Housing Association’s award‑winning sustainment service, our Connectors will offer early, compassionate, practical support that helps tenants settle into their new homes with confidence. By being present at tenancy inception, listening closely, and acting quickly, they will ensure that any challenges are spotted early and resolved before they escalate, preventing crisis, strengthening wellbeing and reducing the risk of future homelessness.

This is a chance to be part of a service that is rooted in dignity, prevention and community and to make a meaningful difference in the lives of people across North Glasgow.

The role provides early, practical, trauma‑informed support that prevents crisis, reduces the risk of homelessness, and empowers tenants to thrive. Officers ensure every new tenant has a warm, safe, comfortable home, understands their rights and responsibilities, and knows where to access help when needed. Working alongside the Housing Management teams within Queens Cross Housing Association and Maryhill Housing Association, you will engage with new tenants to help them sustain tenancies, as well as integrate within the community.

The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.

Key Responsibilities:

Support new tenants of QCHA and MHA to settle safely in their homes and help them to access health care, education, training and community groups to support their overall wellbeing.

Manage a caseload of referrals in line with procedures

Provide help and support to understand heating systems, meters and suppliers.

Assist with UC, DHP, SWF applications and arrange FST appointments for complex cases – keep tenant progressed on applications, following up if delays

Ensure tenants are able to pay bills with adequate access to banking

Supporting tenants by identifying initiatives that maximise household Carry out early check‑ins with new tenants to resolve tenancy issues quickly through house visit and telephone calls.

Capturing feedback through proactive feedback through new tenant casework procedures working closely with other members of the wider team to resolve any issues or concerns

Signpost to local organisations and services including money advice, welfare rights, energy support and wellbeing activities etc

Document all contact, assessments and outcomes and contribute to monthly/annual reporting.

Support tenants navigate complex pathways, improving confidence and reducing dependency.

Maintain a database of local based and Glasgow services and activities for effective signposting.

Deliver workshops for prospective tenants about having a home with MHA, QCHA, identifying the key responsibilities of being a tenant to meet tenancy obligations and maintaining the home.

Build trust, support people in crisis and refer to specialist TSOs if more complex issues are identified.

Deliver drop in provision, providing housing and homeless prevention advice for local 3rd sector services.

Organise and facilitate workshops to inform local organisations about Ask and Act Duties.

Responding to referrals in a timeous manner through to resolution or case closure

Follow adult/child protection procedures and make referrals where safeguarding issues arise.

General responsibilities:

To engage with members of the public in a positive and constructive way and ensure their needs are met.

To provide excellent customer service.

To communicate effectively with the team.

To work effectively with other team members (staff and volunteers) to achieve goals

To work constructively with project partners.

To comply fully with the organisation ethos, policies and procedures and relevant legislation.

To attend and contribute to team meetings and training courses.

To undertake other duties in line with the job purpose.

Attending forums relevant to the remit of the post to share and learn about best practice

Manage own performance, highlighting any areas of concerns and agreeing strategies to address poor performance.

Work effectively with all teams to deliver services that meet the needs of the customer. Liaise with support agencies and statutory organisations where customers’ needs are identified to support tenancy sustainment.

Corporate Responsibility

Act as a role model within the Association, living our values on a day to day basis

Ensure compliance with all regulatory, statutory and legal requirements and other directives

Comply with MH’s policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies

Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make

Maximise the use of ICT to improve efficiency, increase productivity and actively promote the interests and activities of the Association through digital and social media.

Produce accurate and timely performance information and data, including information required for regulatory and statutory returns and agreeing and implementing actions arising from internal and external audits