Neighbourhood Housing Officer

Your new company
An established housing provider in the Scottish Borders is seeking an experienced Neighbourhood Housing Officer to deliver high-quality, community‑based housing and estate management services.Working as the lead officer for designated neighbourhoods, you will act as a key point of contact for tenants and customers, delivering proactive, responsive, and value‑for‑money services. The role has a strong focus on tenancy sustainment, income recovery, and community engagement, helping to create balanced and sustainable neighbourhoods.
Your new role

• Deliver frontline housing and estate management services across assigned neighbourhoods
• Manage rent accounts and take robust, proportionate action to prevent and recover rent arrears.
• Oversee empty homes to ensure timely re‑lets
• Respond effectively to antisocial behaviour and tenancy breaches
• Provide professional housing advice, support, and housing options guidance
• Support vulnerable tenants and promote tenancy sustainment, including referrals to support agencies
• Carry out estate inspections and monitor neighbourhood service contracts (e.g. grounds maintenance and cleaning)
• Engage tenants and residents in shaping local services and community initiatives
• Work collaboratively with internal teams and external partners to deliver positive outcomes.
• Maintain accurate records and use housing management systems effectively

What you'll need to succeed
You will be a customer‑focused housing professional with strong experience delivering frontline services in the social housing sector. You'll be confident dealing with complex tenancy issues, building relationships with communities, and managing competing priorities.Essential requirements include:

• Minimum of 3 years' experience in frontline housing management
• Strong understanding of housing and benefits legislation
• Excellent communication, negotiation, and problem-solving skills
• Commitment to high standards of customer service
• Ability to work flexibly, including occasional evenings
• Full UK driving licence and access to a vehicle

Desirable:

• Relevant housing qualification (or working towards one)
• Experience using housing management and CRM systems
• Knowledge of housing association governance and regulation

What you'll get in return

• Competitive salary with pay award pending
• Opportunity to work closely with communities and make a tangible impact
• Supportive team environment with a focus on continuous improvement
• Commitment to training and professional development

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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