Neighbourhood Officer

Unlocking Opportunities & Strengthening Communities:

Neighbourhood Officer at Kingdom Group

At Kingdom Group, we’re transforming how we deliver services. We’re committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we’re expanding our Neighbourhood Team and looking for a Neighbourhood Officer to deliver high quality and inclusive housing management service to our social housing customers.

You will maintain positive supportive customer relationships, address concerns and resolving disputes ensuring compliance with legislative and regulatory requirements.

This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.

The Role

As a Neighbourhood Officer, you will:

• Work as part of the Neighbourhood Team to provide exceptional customer service and experience.
• Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.
• Provide housing advice and assist with the housing application process where required.
• Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.
• Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.
• Produce relevant reports for internal and external stakeholders in line with reporting requirement

Why Join Kingdom Group?

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us. 

Working here means joining a supportive, innovative organisation where your work truly matters.

We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

What We Offer

Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

About You

We’re looking for someone who:

• HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience
• At least two years relevant experience
• Previous experience in a customer focused role
• Strong digital skills
• Commitment to and engagement with continuous professional development.
• The ability to handle sensitive and emotive issues compassionately and professionally
• The ability to work with challenging behaviour
• Knowledge of Data Protection
• The ability to confidently engage with a wide range of customers
• Knowledge of relevant Housing legislation
• Knowledge of Universal Credit and other benefits
• Knowledge of utility services, charges and procedures
• Knowledge of financial assistance programmes and grant funding schemes

Ready to Apply?

Apply through our website by selecting the s1jobs apply button.

This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.

Closing Date: 25 October 2026

Interviews: Interviews will be held on 3 November at our Saltire office.