Night resident ambassador

Moda, Edinburgh, is looking for a Resident Night Ambassador who will be responsible for delivering first class customer service and resident engagement.

You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading...

THE ROLE

• Deliver first class customer service and resident engagement


• Consistently deliver the Moda service standard to residents and all visitors to the building


• Reply to resident queries and meet all response times


• Provide informed and accurate information to resident's either face to face or via the telephone


• To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up


• To take room enquiries/viewings, gathering the necessary information to support leasing


• Parcel management (taking, issuing parcels, and managing app notifications)


• Promote resident events and engagement strategies e.g.surveys


• Communicate in line with brand values


• Visitor Management strategy


• Establish and maintain relationships with the residents to best understand their needs


• Following and utilising the complaints procedure


• Residents move out - re/de programming of fobs, collection of post box key etc.


• Emergency or incident escalation


• Reporting any identified H&S matters to CSM/GM


• Health & Safety - observe compliance


• Maintain a key record for front desk sign out


• Access control programming


• Fire Marshall or evacuation management support


• Signing suppliers/contractors/third party visitors in and out of front of house


• Ensuring the security of the building at all times


• Report any maintenance issues identified in the building/apartments/common parts


• Where required, keep residents updated on all maintenance items reported


• Liaison with FM teams


• Support marketing and lease up including viewings if required


• Be aware of amenity T&C's


• Assist with the organization of on-site events


• Good knowledge of local attractions and destinations (further training on this will also be provided)


• Ad hoc administrative tasks


• CCTV monitoring