Night Supervisor


Night Supervisor


Cameron, Arden, Argyll and Bute

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f60676cb90e941348667bda1181f5394

Full Job Description

Reporting to the Night Manager, the scope of your role is to supervise the Front Office nights operation in ensuring the comfort, service and safety of our guests and property through the night.

Key things you will be responsible for supervising:

  • Warm, friendly and informative welcomes

  • Enquiries in person, by telephone and by email.

  • Providing information on resort facilities and promoting guest experiences

  • Check in and check outs of rooms and suites, rooming guests providing an overview of room facilities and features

  • Supervising guest and team transportation on and off resort, handling luggage and valet parking

  • Assisting with room service orders and deliveries

  • Registration of visitors and contractors

  • Use of all Front Office IT systems

  • Basic administration, printing and distribution of reports and night audit.

  • Fire team responsibilities in the event of an evacuation

  • Cleanliness and presentation of lobby area and guest corridors

  • Security patrols, floor walks and fire exit checks throughout the building including the use of Cogard system

  • Covering of Duty Manager shifts in the absence of Night Manager, We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

  • People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.

  • People who are naturally friendly - who genuinely care about our guests and the service they receive.

  • People who will always go beyond what our guests expect from us to make their stay a special and memorable one.

  • People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.

  • People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

    Front office experience in a 4/5 Hotel environment

  • Great interpersonal skills, with an ability to build excellent working relationships

  • Thoroughness, with keen attention to detail

  • A flexible approach to work

  • Excellent communication skills

  • Good IT skills and ability to use hand held technology

  • UK Driving Licence Essential

    Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

  • Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

    Here's what to expect when you work as part of our team:
  • Free meals when on duty, in our team cafes

  • Pension scheme and Wagestream financial services

  • Long service awards involving recognition with high street shopping vouchers and overnight stays

  • Enhanced holidays with long service

  • Free Leisure Club Membership, with friends and family discounts

  • Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline

  • On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products

  • Lifeworks App - lots of discounts on everyday purchases, with brand that you love

  • Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers

  • Free parking

  • At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.