Office Administrator

Job purpose: Role Overview

We are seeking a reliable and organised Office Administrator to support the smooth day-to-day running of our office operations. The role involves raising and managing maintenance jobs using the Big

Change system, liaising with engineers and subcontractors, sending reports to clients, and providing general administrative support.

The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Raise and manage maintenance jobs using the Big

Change system

• Contact and coordinate engineers and subcontractors regarding scheduled works

• Monitor job progress and update records accordingly

• Send reports, updates, and completed paperwork to clients

• Answer incoming telephone calls and deal with enquiries professionally

• Respond to emails in a timely manner

• Carry out general office administration duties

• Maintain accurate records, databases, and filing systems

• Support the wider team with day-to-day operational tasks

• Deliver excellent customer service to clients and contractors

What will I learn? What will I learn?

• SVQ Level 3 Business and Administration

• Industry related training

• Soft Skills (e.g. communication, teamwork, problem solving, etc)

What qualifications or qualities are required? Skills & Experience Required

• Strong organisational and time management skills

• Excellent verbal and written communication skills

• Good knowledge of Microsoft Office (Word, Excel, Outlook)

• Ability to multitask and work independently

• Professional telephone manner

• Good attention to detail and accuracy

Personal Attributes

• Reliable and dependable

• Positive and proactive approach

• Able to work well under pressure

• Friendly and professional manner

• Strong team player with good problem-solving skills

Salary and Benefits

• Onsite Parking

• Company pension

• Salary – Minimum wage