Office Administrator / Customer Service

As we continue to be the very best in the industry, and to support a major growth strategy throughout 2024, we have an exciting opportunity for a Office Administrator/Customer Service within our customer service department, operating from our head office in Grangemouth.

You will be responsible for the day to day operational management of the following:

· Co-ordinating all daily service enquiries, including handling both inbound and outbound customer calls.

· Organising and communicating all aspects of the installation process.

· Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.

· Extensive management of logistics and planning to optimise business efficiency.

· Working with the operations management team on the development and implementation of new systems to improve efficiency and service standards.

· Supporting the operations management team on the delivery of key targets.

· Providing administrative support to key stakeholders across the business.

· Use customer feedback to identify initiatives which improve the overall service experience.

· A minimum of 3 years' experience in a customer role delivering outstanding service

· Excellent planning and organisation skills, with meticulous attention to detail

· The ability to grow and maintain relationships across a variety of levels

· Being highly self-motivated and innovative.

We require a proactive and resilient Office Administrator/Customer Service who has great interpersonal, communication and relationship skills. You will need to be an assertive, confident and positive person with excellent operational skills. Previous experience would be beneficial but is not essential as the successful candidate will undergo an extensive training programme.

It would be advantageous for candidates to be educated to degree level or HND/HNC qualification(s).

Careers at Boiler Sure - Come and join Central Scotland's fastest growing Boiler installation and Repair company and get great rewards.

Office Administrator/Customer Service
- Full time / Permanent

Boiler Sure - our customer base is in the private sector with over 15,000 customers in the Central Scotland area. Rated excellent on Trust Pilot & Google.

Our main business is in the servicing and installation of gas central heating systems and associated products.