Operations Assistant

Murray Recruitment are recruiting an Operations Assistant for our client based in Bathgate.

Role Overview

This is an excellent opportunity to join a busy and fast-paced logistics organisation in a customer-focused Operations team. The successful candidate will play a key role in coordinating time-critical transport bookings, supporting customers, drivers, and suppliers to ensure the smooth delivery of services. This varied position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional customer service while managing multiple priorities.

Key Responsibilities

• Handle incoming telephone and email enquiries relating to same-day transport and logistics services.
• Process customer bookings accurately and efficiently.
• Monitor and track deliveries, providing updates to customers and internal stakeholders.
• Liaise with drivers, suppliers, customers, and colleagues to ensure the successful completion of transport requirements.
• Coordinate and manage time-sensitive shipments.
• Prepare reports and maintain accurate operational records.
• Support the management of specialist transport requirements and large distribution projects on a rotational basis.
• Authorise invoices and assist with pricing activities.
• Monitor third-party shipments and resolve any delivery queries.
• Carry out a variety of administrative duties to support the Operations team.
• Participate in the out-of-hours rota to support the 24/7 operation.

Skills & Experience

• Previous experience within a busy office, customer service, call centre, or logistics environment.
• Excellent telephone manner and strong communication skills.
• Good IT skills, including Microsoft Office, particularly Excel.
• High level of accuracy and excellent attention to detail.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Ability to work effectively both independently and as part of a team.
• A proactive, can-do attitude with a willingness to learn and develop.
• Good geographical knowledge is advantageous.
• Previous experience within transport or logistics would be beneficial but is not essential, as full training will be provided.

Offering

• Starting salary of £25,500 per annum.
• Full-time, permanent position.
• Monday to Friday, working an 8-hour shift between 8.00am and 6.00pm.
• Full training and ongoing development provided.
• Opportunity to build a long-term career within a growing logistics organisation.
• Varied and fast-paced role with excellent career progression opportunities.
• Supportive team environment.