Operations Assistant

As an Operations Assistant based in Tain, Ross-shire, you'll be responsible for:

• Completing general warehouse duties including picking & packing orders, goods in & out and merchandising within the branch.
• Serving customers on the trade counter and understanding their specific needs to provide product recommendations.
• Responding to customer phone calls and emails with a proactive, positive attitude to build strong relationships and ensure excellent customer service.
In this role you will be working 42.5 hours per week Monday to Friday between 7.30am - 5pm, along with 1 in 4 Saturday mornings 8am - 12noon paid at overtime.


• A positive and proactive approach with a willingness to take onboard all training available.
• Confidence interacting with customers, asking questions and understanding their requirements.
• Experience using a Forklift would be ideal but not essential as training can be provided.
• Full UK Driving Licence would be preferred to support with relief delivery driving when needed
  
  So, who are we? We are Highland Plumbing & Heating Supplies, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
  
  Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! Highland Plumbing & Heating Supplies, located in Tain, Scotland, offers an extensive range of plumbing and heating products both online and through the trade counter. We provide expert advice and stock over 3000 product lines. We are passionate about customer service and have a proven track record of providing best in class service to our customers.