Operations Manager

The OrganisationFife International Forum is a charity focussed on supporting migrant and refugees communities across Fife. We aim to address poverty, social mobility, and employment challenges for those who have moved away from their usual place of residence. Our vision is to create a sustainable, collaborative forum where individuals can make a positive impact on their lives. We promote engagement, participation, and social cohesion, guided by a human rights approach.The RoleWe are looking for an additional experienced Operations Manager to coordinate and deliver our operational services to drive our strategic vision, champion equality, diversity, and inclusion, to ensure the continuing success of our organisation.The Operations manager is a key operational role within the organisation. The ideal candidate will have proven experience in managing staff within a diverse team, as well as strong leadership, organisational, and problem-solving skills. They will demonstrate excellent communication skills, including people whose first language is not English, and be confident in building community relationships. A high standard of English, strong IT skills, and experience in report writing, project management, and budgeting are essential. A relevant degree or equivalent experience, and a valid UK driving licence with access to a car, are required.Key Responsibilities:• Planning, organising, and coordinating all aspects of operational processes, people, and systems to ensure that services are consistently delivered and maintained.• Designing and creating effective processes and plans of action for all services. Monitoring and adjusting service processes within financial limits.• Leading and managing a team of caseworkers, and other staff developing and training staff to ensure that they have the necessary skills and experience to carry out their roles effectively.• Establishing and maintaining a detailed overview of service delivery, monitoring metrics and beneficiary feedback to drive the continuous improvement of service delivery.Further details are set out in the job description.Employee benefits• Remuneration that values skills and knowledge.• Family friendly policies including flexible working arrangements.• Pension.• Generous annual leave.• Birthday policy.• Training and development with an opportunity to build an enjoyable career.• Working in a friendly forward-thinking team delivering a role with purpose that benefits society, None specified

None specified

Fife International Forum is a third sector, leading, high quality, people-led charity committed to working with partners and migrant/refugee communities by providing holistic, professional, and high-quality services across Fife. A human rights approach is at the heart of our work to foster positive and inclusive community development and integration. Our vision is to have a sustainable, people-led, and collaborative organisation focused on engagement, participation and social cohesion which empowers the individual and which seeks to influence policy and practice for the wider benefit of our migrant/refugee communities. We will continue to provide high-quality services to enable individuals to contribute fully to their communities.

drive the continuous improvement of service delivery.Further details are set out in the job description.Employee benefits

• Remuneration that values skills and knowledge. Family friendly policies including flexible working arrangements. Pension. Generous annual leave. Birthday policy. Training and development with an opportunity to build an enjoyable career. Working in a friendly forward-thinking team delivering a role with purpose that benefits society, None specified
None specified Fife International Forum is a third sector, leading, high quality, people-led charity committed to working with partners and migrant/refugee communities by providing holistic, professional, and high-quality services across Fife. A human rights approach is at the heart of our work to foster positive and inclusive community development and integration. Our vision is to have a sustainable, people-led, and collaborative organisation focused on engagement, participation and social cohesion which empowers the individual and which seeks to influence policy and practice for the wider benefit of our migrant/refugee communities. We will continue to provide high-quality services to enable individuals to contribute fully to their communities.