Operations Manager, Amazon, Dunfermline, Customer Fullfillment

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time or support them to return items into the business through our Reverse Logistics processes. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow., Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance

A day in the life
You'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, diving into performance and metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.

Experience in people management and stakeholder management
- Experience using data analysis to drive business decisions
- Experience in a Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics or related environment/operations
- Advanced proficiency in verbal and written English and intermediate proficiency in the local language

Preferred Qualifications

- Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience in warehouse operations and logistics or equivalent
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint etc.) in a professional environment

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