Operations Supervisor - Water

Under the direction of the Operations Manager, the role is responsible for supervising the work of employees within the relevant geographical area. The Supervisor has responsibility for driving the productivity and productivity of their teams. Key Responsibilities and Accountabilities: Staff Management & Development

• Assist with the selection and recruitment of staff
• Inducting new employees into the business
• Supervises Water Hygiene employees who are working within the relevant geographical area
• Compliance sign off of works produced by team
• Participates in the timesheet approval process
• To carry out performance and development reviews, identifying training needs
• Carrying out training of employees as required
• Responsible for productivity of the team
• Delivers toolbox talks and business updates to employees
• Conduct investigatory procedures as required
Communication
• Communicate constructively and actively seek information.
• Provides technical expertise, where necessary.
• Liaise and work with relevant parties to ensure all work activity is planned, organised and carried out to the contract brief
• Consult with other Supervisors and Operatives, management, clients and other employees
• Assist and maintain the quality systems in place
Safety
• Promote and communicate standards/information to colleagues and team members.
• Ensures team have appropriate equipment and PPE in place
• Ensures own and colleagues safety at all times
• Ensure that method statements and risk assessments are prepared and compliant
• Conducts site audits - minimum 2 per month
• Promote and communicate standards/information to colleagues and team members
• Follows detail provided within method statements and work instructions when working on site
• Assess each job for potential hazards to ensure complete safe working practices can be adhered
• Wear protective items of clothing and use appropriate safety equipment for the job being undertaken when on site
• Report any accident, incident, damage or near miss in line with company reporting procedures
Operational Optimisation
• Recommend improvements to working practices.
• Willingness to help out; assist other team members as required.
• Optimisation of employees efficiency
• Responsible for driving productivity and profitability through the supervision of employees
• Ensures contractual responsibilities are observed and adhered to
• Review of the distribution of resources available to ensure service is efficient
Client Liason
• Provide information to customers, undertaking site visits when requied
• Able to identify and realise commercial opportunities
• Ensures that company image and standards are maintained
• Dealing with client requests/complaints
• Ensures that image and standards are maintained at all times
• Assisting job costing and quotation for exception reports/as client required
• Assist in handling complaints, where necessary
Site based working
• Work away from time to time, this requirement shall be defined by the operational needs of the business
• Undertake routine maintenance activities as instructed and in accordance with current standards when required
• Undertake remedial works as instructed and in accordance with current standards when required
  
  Company Benefits:
• Company vehicle and business phone
• Company events & fun days
• Company pension scheme
• Referral programme
• Sick pay
• 25 days annual leave plus bank holidays
• 24/7 Employee Assistance Programme