Operations Venue Manager

As Operations Venue Manager, you will take full responsibility for the overall performance of a major stadium catering operation, ensuring outstanding service, strong financial results, and a high-performing team culture. Lead, develop and inspire a high-performing on-site team to deliver exceptional matchday and event experiences
Take full ownership of P&L performance, driving revenue growth, cost control and overall commercial success
Act as senior operational lead, building strong relationships with clients, stakeholders and key partners
Ensure full compliance with Food Safety, Health & Safety, COSHH, legal and environmental standards, embedding a strong safety-first culture
Drive operational excellence through continuous improvement and innovative, fan-focused hospitality delivery
Oversee recruitment, training and development to build a capable, motivated and resilient workforce while ensuring clear team communication Working Pattern: 5 out of 7 days

Essential Experience Proven operational leadership experience within contract catering, hospitality, stadia, events or large-scale venue environments
Experience managing operations with annual turnover between £1.8m and £2.5m+
Strong client relationship management experience, acting as the primary point of contact for key stakeholders
Previous experience as an Operations Manager, Senior Operations Manager, General Manager or equivalent leadership role
Demonstrable experience leading large, multi-functional teams in fast-paced environments
Strong commercial and financial management skills with full P&L responsibility
Flexibility to work evenings, weekends and matchdays as required by the business Desirable Stadium, arena, conference centre or event venue experience
Contract catering experience
Experience delivering premium hospitality alongside high-volume retail catering