Planning Consultant

This role involves managing long- and medium-term capacity planning services for one or more business areas. You will work with finance, marketing, and operational teams to deliver accurate demand and supply plans, provide input into operational and strategic planning, and improve resource planning capability. You will analyse data, develop planning models, and build relationships across the business to support decision-making and achieve key business outcomes. This role is hybrid and can be based out of our following offices: Glasgow, Liverpool, Manchester, London or Horsham You'll make an impact by:

• Define, develop, and implement capacity models and solutions to meet business requirements.
• Deliver realistic and robust supply and demand plans, highlighting risks and opportunities, and making recommendations to meet business goals.
• Assess highly detailed information, identify trends, and provide actionable insight to improve operational performance.
• Develop and maintain relationships across supported business areas and wider teams (HR, Finance,Marketing, OpEx) to ensure effective engagement and alignment with business needs
  
  Capacity planning and operations strategy, with experience using planning tools such as WFM, Anaplan, Qlik, and Excel.
• Good analytical and problem-solving skills, able to turn highly detailed data into clear, actionable insight.
• Ability to build and maintain effective relationships with stakeholders across HR, Finance, Marketing, and operational teams.
• Experience in operational planning within contact centre front or back office environments
  
  Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the future We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options