Pre Brief Operative

As our Pre Brief Operative your key responsibilities will include;

• Taking ownership of Google Documents and keeping them updated with accurate and timely information
• Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained
• Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues
• Keeping the depot internal system called "Universe" up to date, ensuring all data entries are accurate and consistent
• Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service
• Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary
• Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork
• Participating in daily team briefings and contributing to process improvement discussions
• Ensuring compliance with health and safety regulations within the depot environment
• Maintaining a clean and organised work area, promoting a professional image of the depot