Product Owner - Customer Experience - ERN06333

Advert

We have an exciting opportunity to join our team in this key role in East Renfrewshire Council’s Customer Experience Programme with the following vision:

‘To provide a consistent, efficient customer experience designed with the user at the heart.’

The successful post holder will be responsible for developing the vision for Customer applications, unified communications and related applications including deployment, ongoing development and quality of manager and employee self-service.

We need someone who can be an empowered decision maker with experience working in a customer applications environment and have skills in prioritising product backlogs in an Agile project delivery model.

Knowledge of the Scottish Approach to Service Design (SAtSD) would be desirable.

We welcome discussions about flexible working arrangements for this role – please contact us if you would like to explore options.

*Hybrid employees are considered workplace based first, but they will have a level of flexibility to work from home up to 40% of their working week, if it is not to the detriment of their current tasks, team requirements or service needs.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.

Additional Information

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