Product Owner - Customer Query Management

Product Owner - Customer Query Management Location: Glasgow About the Role: Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable improvements in speed, efficiency, and quality of query resolution. Key Responsibilities: Define and own the product strategy and roadmap for query management platforms. Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value. Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities. Champion agile ways of working to accelerate delivery and measure success in terms of efficiency, speed, and quality. Partner with Change and Operations teams to provide seamless end-to-end

solutions. Skills & Experience Required: Solid experience as a Product Owner, ideally within financial services or commercial banking. Strong understanding of customer service workflows and query handling processes. Proven ability to convert business challenges into actionable technical requirements. Hands-on experience with Jira, Confluence, or similar agile tools. Excellent communication skills with the ability to influence and manage stakeholders effectively.