Product Owner: Mortgages & Regulated Products

JOB PURPOSE

Responsible for executing the product strategy and managing day-to-day product delivery. The Product Owner owns the product backlog, translates client and business needs into clear requirements, and works closely with teams across the Bank to deliver high-quality banking products and digital experiences.

KEY RESPONSIBILITIES

Product execution & management:

• Translate product strategy and roadmaps into actionable instructions.
• Own and prioritise the product backlog based on client needs, business value, and risk considerations.
• Maintain a full, informed picture of how choices in features, technology, and regulations interact.

Client & business insight:

• Gather client feedback through the Banking team, client interviews, analytics and research.
• Use insights to refine requirements and propose enhancements.
• Validate product solutions with end users, ensuring alignment to the private banking client experience.

Product delivery:

• Collaborate with partners to delivery features.
• Lead planning, refinement and daily updates.
• Ensure timely and high-quality product releases.

Risk, controls & regulatory alignment:

• Ensure all products adhere to regulatory requirements.
• Document product decisions and maintain audit-ready records.
• Raise and manage risks or issues through proper channels.

Stakeholder communication:

• Communicate product updates, release plans, and progress.
• Manage expectations across the business.
• Prepare materials for governance committees and product forums.

Performance & product health:

• Track and report on KPIs such as adoption, usage, client satisfaction, operational metrics, and issue rates.
• Monitor product performance post-release and implement continuous improvements.

REQUIRED QUALIFICATIONS, KNOWLEDGE & SKILLS

• Knowledge of private banking products and lending.
• Understanding of regulatory expectations.
• Strong communication skills, both written and verbal.
• Client-first mindset.
• Detailed-oriented, organised and able to manage multiple workstreams.
• Strong data analytic skills.
• Collaborative working with cross-functional teams.
• Problem-solving mindset with ability to make decisions based on evidence.
• Resilient and comfortable working in a fast0baded environment.

About us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. 

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.

If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.

If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.

If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.

We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.