PSL Housing Administrator

PSL Housing Administrator

Location: This post is based at Link’s Edinburgh office.

Hours of work: 37.5 hours per week, Monday to Friday

Contract: Fixed term for 12 months to provide support for additional workload

Salary: £30,319.00 to £38,254.00 per annum (dependent on skills and experience)

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urb PSL, which is part of Link Group, is looking for a PSL Housing Administrator who will deliver a high-quality service in a fast-paced environment, by meeting customer needs at the first point of contact. Using their initiative to assess a situation, the postholder will resolve enquiries and requests for services in a confident and efficient manner.

The successful candidate will provide administrative support for the Private Sector Leasing service in line with policies and procedures, to comply with the Letting Agent Code of Practice, Tenancy Agreement and PSL Contract Obligations.

The role involves working to prevent complaints and consistently applying procedures to record and resolve complaints whilst accurately maintaining the complaints log and escalating complaints when required.

About You

You will have proven experience of delivering excellent customer service and have excellent time management skills as well as the ability to plan effectively and prioritise workload demands so all deadlines and targets are achieved.

Excellent communication skills, both oral and written are essential for this role as well as the ability to work under delegated authority, with minimal supervision. Accuracy and attention to detail when entering data and following set guidance/procedures including Letting Agent Code of Conduct are required for this post.

The successful candidate will have a high degree of competency in the use of IT systems including Microsoft Office and databases for data entry.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a C~urb employee, you'll likely benefit from the following:

• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to Basic Disclosure.

Closing Date:  Midnight on Wednesday 15 May 2024

Interview Date: Interviews are being held on Thursday 23 May 2024 at Link’s Edinburgh office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

Please note that CV's will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. 

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.