Public Communications Executive

It is an exciting time to join the Law Society of Scotland. With the Regulation of Legal Services (Scotland) Act 2025 now in the implementation phase, huge changes to the criminal justice system underway and the long-awaited and hard fought for Legal Aid Bill promised to be delivered in year one of John Swinney's first Programme for Government, the Society has an important part to play in Scottish society. As the professional body for over 14,000 Scottish solicitors, the Society provides the services Scottish solicitors need to thrive and regulates the profession to protect the public interest. It uses its voice to influence law and policy and invests in the future of the profession through outreach work with schools across Scotland. Due to an exciting career move for our current Public Communications Executive, the Society has an opportunity for a motivated team player with outstanding communication and customer service skills to join the Law Society team. Responding to a huge variety of public enquiries, the new Public Communications Executive will have a methodical approach and the ability to remain calm under pressure. This challenging role is strategically positioned within the External Relations Directorate enabling close working and mutual exchange of information and insight with Policy and Communications colleagues. The successful candidate(s) will have the opportunity to become involved in project work supporting continuous improvement and new ways of working. This is a full-time (35 hours p/w role with job share opportunities considered). At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond.,

• To deal efficiently and effectively with enquiries from members of the public ensuring they receive timely and accurate information and an excellent customer experience
• To develop expertise and knowledge on often complex issues in order to respond to enquires directly where possible, liaising with other teams where required
• To maintain records of enquiries and produce statistical reports, continuously looking for new ways to gather insight and support continuous improvement
• To handle conversations with vulnerable or challenging people effectively, assertively and with empathy, escalating to management or signposting to other appropriate support agencies when required
• To work with Communications team colleagues identifying opportunities to improve online information for the public and putting forward ideas for engagement and promotion
• Drive or contribute to project work as and when the opportunity arises
  
  We offer a comprehensive benefits package to support our colleague's professional and personal needs. Some of these include:
• A hybrid working environment.
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Private medical insurance including dental and optical.
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering.
We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!