Quality Manager

Reporting directly to the Group Quality Director, you will play a pivotal role in translating quality strategy, governance frameworks and regulatory requirements into consistent, effective practice at service level. You'll bring energy, structure and pace-ensuring quality activity is risk-based, proportionate and aligned to organisational priorities., Quality Leadership & Delivery

• Lead delivery of the quality assurance and improvement programme
• Ensure consistent implementation of audit frameworks
• Drive inspection readiness, including preparation, support and recovery
• Provide expert input into high-risk or complex services
Governance & Compliance
• Ensure effective and consistent governance processes
• Oversee policies and quality procedures
• Maintain compliance with regulatory and internal standards
• Escalate risks appropriately
Regulatory
• Support CQC inspections and regulatory engagement
• Coordinate organisational responses and improvement plans
• Monitor inspection outcomes and emerging themes
• Embed inspection readiness into everyday practice
Quality Intelligence & Improvement
• Analyse data from audits, incidents, complaints and safeguarding
• Identify trends, risks and early warning indicators
• Turn insight into meaningful improvement actions
• Support strategic quality and clinical priorities
Engagement & Visibility
• Maintain a strong presence across services
• Build relationships with operational leaders and Registered Managers
• Promote a positive, improvement-focused approach to quality
  
  We are looking for an experienced, values-led Quality Manager to provide operational expertise across a diverse portfolio of services and to drive quality excellence across the organisation., We're seeking a confident, experienced quality professional with strong regulatory knowledge and a proven track record in health or social care.
You will have:
• Strong knowledge of CQC regulations across multiple service types
• Experience in a senior quality, governance or regulatory role
• Background across services, especially Learning Disabilities and Supported Living
• Strong understanding of quality assurance and governance systems
• Excellent communication and report-writing skills
• Resilience and the ability to perform under pressure
• A values-driven, supportive approach with the ability to challenge constructively
• Professional registration (e.g. NMC or HCPC)
• Degree-level qualification or equivalent experience
  
  Agincare is strengthening its regional and national Quality function, making this an exciting time to join our growing organisation. As one of the UK's leading care providers, delivering safe, effective and high-quality services is central to our continued success., At Agincare, we are proud to be a family-run organisation that supports both our service users and our people to thrive.
  
  Salary up to £60,000 per annum (depending on experience)
• Funded training and ongoing career development
• Blue Light Card discounts (travel, retail, leisure and more)
• Employee Assistance Programme (EAP) for you and your family
• Company pension scheme