Reactive Repairs & Maintenance Inspector

The Scottish Federation of Housing Associations Limited

Reactive Repairs & Maintenance Inspector


The Scottish Federation of Housing Associations Limited, Blythswood New Town, Glasgow City

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 1 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f66f9c4fb4924156a1efbb1b4417e57e

Full Job Description

Are you used to making a difference and from a repairs, building maintenance or construction background? If the answer is yes, then please read on….

Trust is a not-for-profit registered social landlord, regulated by the Scottish Housing Regulator, Care Inspectorate and Scottish Charities Regulator (OSCR). We are a national organisation and one of the largest housing, support and care providers in Scotland offering a range of housing and support services across the length and breadth of the country. Trust was established in 1973 and has now evolved and grown to over 3,600 social rented homes and delivering services to over 4,000 customers.

Our primary social rented offer includes general needs housing for households of all ages and specialist housing for older people (circa 3,600 units). In addition, we provide some mid-market homes (circa 56 units) and shared ownership (circa 38 units). We also act as a property manager for homeowners and sharing owners in areas where we have an interest (circa 381 units).

Our wide range of services- from landlord only- to care and support- are flexible and tailored to the needs of individuals. This allows our customers to live independently with an enhanced quality of life, and their families to have peace of mind.

The organisation and our people are customer focused, delivering value for money and developing innovative solutions to enhance the customer experience. As an 'Investors in People Platinum' organisation and a Leader in Diversity, we are committed to empowering and supporting our people. Our culture is caring, involving and compassionate - but we are also focused on making change happen and delivering results.

We are looking for a new Reactive Repairs & Maintenance Inspector to join our growing Assets & Sustainability Team. The postholder will ensure high quality reactive repairs and maintenance services ensuring that our customer's homes are maintained to a high standard and are compliant with contractual, legislative, and regulatory requirements, whilst also providing a 10/10 customer experience.,

  • Carry out regular inspections of all homes/developments within a designated area to ensure that the fabric, fittings, services and grounds are properly maintained and fit for purpose and that all information relating to them held on our databases and at the development is up to date.

  • Be the face of Trust and regularly communicate with customers (and/or their legally appointed representatives), colleagues, contractors and other stakeholders as necessary in respect of their homes/ Trust property.

  • Take ownership of property/asset related complaints within a designated area and ensure the complaint is dealt with within prescribed timescales and that the customer (or legally appointed representative) is kept up to date with progress and informed of the outcome.

  • Carry out annual risk assessments as required and prepare reports of the findings, including timeous updating of risk assessment databases.

  • Ensure that any actions identified from risk assessments are managed through to completion on time and relevant systems/databases updated.

  • Carry out regular quality control reviews to monitor timescales for reactive repairs and void works and carry out inspections on a pre and post completion basis to monitor contractors' performance and quality of work.

  • Initiate appropriate action timescales and/or quality are not being achieved by contractors

  • Provide performance data, input and support to commercial meetings with Trust's contractors and other main contractors to monitor performance.

    Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location ('home') and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and the base for this role is our office in Glasgow.

  • Trust is an Investor in People Platinum accredited employer, a Leader in Diversity and a great place to work.

    This role is for someone who is used to making a difference, enjoys a challenge, and welcomes the opportunity to contribute widely. 2024 will be a very exciting time to join Trust as we continue to implement our new corporate strategy 'The Time is Now' which has a strong focus on transformation, growth and the green agenda.

    In return for your talent and commitment as Reactive Repairs & Maintenance Inspector we will offer you:

  • 35 hours per week

  • Competitive salary of £38,201 - £42,903 per annum

  • Monthly Car Allowance of £477 per month

  • Flexi time and blended working

  • Access to paid training & continuing personal development

  • Paid professional fees

  • A choice of pension scheme with employer contributions

  • Generous holiday entitlement

  • A supportive and caring working environment

  • If you think you think you have the necessary skills for this role, we would love to hear from you.