Reception & Conference Services Manager

We are seeking an experienced Reception & Conference Services Manager to lead the delivery of all front-of-house, accommodation, conferencing, and events services across site. You will hold full responsibility for operational delivery, financial performance, compliance, and team management, ensuring all services are delivered in line with contractual obligations and company standards - with no KPI failures. This role requires a confident operational leader with strong financial control, people management expertise, and a proactive approach to client relationships.,

• Lead and manage all Reception, Accommodation, Conference and Events services across site
• Ensure full compliance with contractual, health & safety, food safety and company standards
• Manage accommodation bookings, conferences and events to meet client requirements
• Control budgets, labour costs, stock and purchasing within agreed parameters
• Produce accurate costings, billing and invoicing in line with contractual expectations
• Complete weekly finance reporting, forecasts and Nexus submissions
• Lead, train and motivate the team, managing rotas, attendance and performance
• Ensure all mandatory training, uniforms and standards are maintained
• Manage incidents, audits, investigations and compliance reporting
• Build strong, proactive client relationships and continuously improve service delivery
  
  Essential
• Proven experience managing teams in a customer-facing, operational environment
• Strong financial and commercial awareness, including billing and cost control
• Experience managing accommodation, conferencing, events or similar services
• Basic Food Hygiene qualification
• Confident IT user with experience of finance and booking systems
• Strong people management and organisational skills
Desirable
• Previous experience in a similar role
• Good knowledge of accommodation, conferencing and events operations
• Sales or commercial experience
• Solid understanding of food safety and health & safety requirements
• Minimum 2 years' relevant experience
Skills & Behaviours
• Clear and confident communicator
• Customer-focused with strong client awareness
• Results-driven with attention to detail
• Ability to hold others accountable and lead by example
• Adaptable, proactive and self-motivated