Reception Team Leader

We're looking for an experienced and motivated Reception Team Leader to join our friendly and supportive GP Practice. This is a hands-on, leadership position focused on co-ordinating and leading the Reception team and Practice's day-to-day operations - as well as working alongside our other Reception Team Leaders and Trainer to coach, develop and support our ten-person Reception team to deliver a patient experience which is of the highest possible quality. You'll work closely with a wide range of clinicians and other members of the Practice's administrative and Management teams on a daily basis, and lead by example in terms of providing professional, helpful and non-judgmental customer service at every patient contact. For us, it all starts with our team - because every single member of our team helps to provide care to patients. We have a real focus on making this a place where people want to work, with regular team activities and a friendly, supportive team working around you. What you'll be doing

• Leading and supporting the team during busy daily operations
• Coordinating and managing daily operations, including the appointment book, Reception rotas and daily workload
• You'll be the go-to person for support and guidance
• Supporting colleagues with complex or challenging situations
• Working with the wider Management team to improve how we deliver services to patients
• Delivering training and coaching to support continuous development
• Supporting patients to access to care while maintaining confidentiality, professionalism, and compliance with NHS and Practice policies.
  
  Minimum of two years' experience in General Practice
• Confidence using the Vision clinical system, Docman and other systems
• Experience in leadership, training or coaching others
• Excellent customer service, communication and interpersonal skills
• Someone who's calm, organised and thrives working in a busy environment
• Existing clearance to work in the UK for the hours described, You enjoy supporting others, building team confidence and creating a positive working environment. You take pride in delivering excellent patient service and lead by example. You understand that the smooth running of the GP Practice depends on a high-performing Reception team, and your role in making this happen.
  
  Riverside Medical Practice is based in Musselburgh, close to both Edinburgh city centre and the beaches of East Lothian.
Our team are expert, patient-centred, inclusive, collaborative and realistic. Our vision is to provide trusted care, empower individuals to live healthier lives, have a committed and supported team, and to work in a place (building) that works. We're a busy surgery with 20,000 patients, located in an area with significant health inequality. The Practice is based in a purpose-built health centre with recently refurbished staff kitchen, sun terrace and onsite parking. Tea, coffee and biscuits are always available! This is a well-organised practice, with mature systems and processes in place which allow our team to do their jobs to the very best of their abilities. We look forward to hearing from you and welcoming you to our team. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognizes the importance of people's rights, behaving in a manner which is welcoming to every individual, non-judgmental and respectful of their circumstances, feelings and priorities.

What we offer
• Starting salary £31,800 pro rata
• NHS pension (SPPA) with continuity if you're an existing SPPA member
• Generous annual leave plus public holidays
• NHS discounts and Employee Assistance Programme
• Ongoing training and development opportunities
• A supportive and friendly working environment