Receptionist

Do you have a passion for delivering exceptional client service and looking for a fulfilling role that makes a difference?

THE HEALTH AGENCY is a charity based in Wester Hailes dedicated to supporting over 2,500 people in South-West Edinburgh each year to live longer, healthier, more fulfilling lives. As a community-led organisation, our services aim to tackle health inequalities and improve the health and wellbeing of people experiencing social isolation, cancer, long-term conditions, food insecurity and mental and emotional health challenges. We strive to enable local people to take action that makes a positive impact on their own and their community’s physical, mental and emotional wellbeing

WE’RE SEEKING A RECEPTIONIST who will be the welcoming face that ensures clients and visitors feel supported and valued. You play a vital role in providing information, advice and signposting to services - ensuring people receive the right help at the right time. Your organisational and administrative support is essential to the smooth operation of services, enhancing the client experience and making a meaningful impact on the health and wellbeing of those we support.

DUTIES INCLUDE

• First point of contact providing a warm and professional welcome to all clients and visitors.
• Manage all enquiries by telephone, mail, email and through the website.
• Provide exceptional customer service by delivering clear, accurate information about The Health Agency’s services.  
• Administer and process referrals for all our services and ensuring accurate and up to date client information is recorded in the Salesforce CRM database. 
• Provide organisational and administration support across the organisation.
• Maintain the calendar for room bookings and process accommodation requests.
• Maintain a clean, organised and welcoming reception area, waiting room and public spaces. Prepare, set-up and reset rooms for all our activities.

ABOUT YOU

• Previous reception experience or working in a customer facing role.
• Ability to communicate effectively in person, by phone and email.
• Ability to build rapport quickly.
• Administrative experience and knowledge of Microsoft Office packages and CRM databases.
• Experience working as part of a team.
• Aptitude to self-organise, prioritise and meet deadlines.
• Capable of working under pressure while paying attention to accuracy and detail.
• Commitment to delivering excellent customer/client experience
• Empathetic to the aims and values of The Health Agency

WHAT WE OFFER

• £24,570 pro-rata based on 37.5 hours FTE (£19,565 pa for 30 hours)
• 24 days Annual Leave, plus Bank Holidays pro rata
• A unique opportunity to be part of a respected and impactful charity
• The chance to make an impact to the lives of individuals and the community in Wester Hailes.

REPORTS TO:         

The Chief Executive, with supervision from the Office Administrator

CONTRACT:          

Part-time 30 hours per week, fixed contract to 30 June 2025

Potential permanent contract from July 2025, with full time hours Monday to Friday in line with service needs.

HOURS:               

Mon & Tue 9am – 5pm, Wed & Thu 11.30am – 7.30pm

PACKAGE:            

£24,570 pro-rata

3% contribution to NEST pension scheme (employee contribution of 5%) 24 days annual leave, plus 10 public holidays pro rata

HOW TO APPLY

To apply, please email your CV and a covering letter outlining your suitability for the role

Closing Date: 12pm on Friday 24 January 2025

Interviews: will take place on Monday 03 February 2025

FOR MORE INFORMATION

For more information about The Health Agency and the role, please visit our website

The Health Agency is committed to equal opportunities in employment and service delivery. We make recruitment decisions based on your experience and skills. For individuals with disabilities who require an accommodation for any part of the application or hiring process, can email us direct.

The successful candidate will be required to be part of the PVG Scheme, The Health Agency will cover the cost of the application.