Receptionist

We are seeking a professional and welcoming Receptionist to join our Front of House team. As a Receptionist with ISS UK, you will be the first point of contact for visitors, customers and colleagues, creating a positive first impression while delivering a professional, efficient and customer-focused reception service.

Acting as a central point of contact across the site, you will support day-to-day operations, maintain effective communication between visitors and internal teams, and play a key role in ensuring an outstanding visitor experience.

The Role

Deliver a professional, friendly and welcoming service to all visitors, customers and colleagues.

Manage visitor arrivals, notify hosts promptly and maintain accurate visitor records.

Handle incoming telephone calls, emails and enquiries in a professional and efficient manner.

Manage visitor bookings and issue visitor passes, access credentials and Wi-Fi access as required.

Coordinate stationery supplies, mail, couriers and deliveries.

Raise, manage and close service requests using relevant systems.

Carry out audits of keys, access cards and controlled assets, escalating issues where necessary.

Work collaboratively with colleagues and stakeholders while achieving agreed service standards and KPI targets.

Previous experience in a reception, front of house, customer service or facilities support role.

Competent user of Microsoft Word, Excel and Outlook.

Strong customer service focus.

Excellent verbal and written communication skills.

Professional and approachable manner.

Highly organised with strong attention to detail.

Effective problem-solving skills.

Reliable, flexible and adaptable.

Ability to maintain confidentiality and discretion.

Calm and professional under pressure.

Strong team player.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.