Registered Estate Manager

Due to a Relocation, we are seeking an experienced and compassionate Registered Estate Manager to join the team at our Edward House, Retirement Living Plus Development in Hertford, Hertfordshire. You will take overall responsibility for the day-to-day management, care delivery, and operational running of the community, ensuring residents enjoy independence, dignity, and a vibrant lifestyle. As the Registered Care Manager, you will provide strong leadership to your care and support team, uphold the highest quality standards, and ensure compliance with CQC regulations and company policies.,

• Oversee the daily operations of the development, ensuring high-quality care and support.
• Lead, inspire and supervise a dedicated care team.
• Maintain CQC compliance and manage audits, quality checks, and safeguarding.
• Work collaboratively with the Sales and Rentals Teams to promote occupancy and community engagement.
• Manage budgets and ensure financial processes are followed.
• Build strong relationships with residents, families, and external professionals.
• Promote wellbeing and independence through tailored support and activities.
  
  Applications will only be considered from candidates who hold a Level 5 Diploma in Leadership for Health & Social Care (Adults care) or equivalent or must be 75% completed and must finish qualification within first 12 months of the role.
• Alternatively, we are interested in applications from candidates who have previously been registered CQC manager in an adult setting., To succeed in this role, you will be a confident leader with excellent communication and problem-solving skills, able to balance care quality with operational efficiency., Hold a Level 5 Diploma in Leadership for Health & Social Care (Adults care) or equivalent or must be 75% completed and must be able to complete in the first 12 months.
• Experience in managing a care or housing-with-care service
• Knowledge of CQC standards and regulatory requirements
• Excellent people management and organisational skills
Desirable:
• Experience within retirement living, extra care, or domiciliary care settings
• Ability to manage budgets and service delivery to a high standard
  
  As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!, "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks … it's all about our great people and how welcome they make you feel … even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding.", "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time."

Comprehensive Benefits:
• Paid Training - eligibility applies.
• Mentoring scheme
• Work-Life Balance: 33 days holiday, inclusive of Bank Holidays.
• Financial and Wellness Support: Access life insurance, a company pension, and a 24/7 Employee Assistance Program offering counselling, mental health support, and more.
• Exclusive Discounts: Benefit from discounts on McCarthy Stone apartments for employees and immediate family, opportunities to stay in guest suites across our UK developments, and discounts on gift cards for top brands and restaurants., 24 days annual leave
Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager