Reservations Executive

We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.,

• Dealing directly with our guest enquiries, questions and reservations; warmly answering calls and emails, providing the highest standard of customer service at all times, you'll also carry out correspondence quality checks


• Ensuring all Forbes Leading Quality Assessment telephone reservation standards, and language requirements, are fully met, consistently and efficiently


• Contributing fully to the team's targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities


• Utilising our Property Management Systems to achieve the highest possible output and results


• Liaising with your colleagues in the teams throughout the Estate to ensure fantastic teamwork, smooth communication and a superior service for our guests


• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way
  
  You have fantastic luxury hotel experience within the Reservations/Sales/Front of House or Revenue Department


• Fully flexible across 7 days, including weekend and evening work, you're enthusiastic, confident and warm; you like working in an environment where things move and flex


• Multi-tasking and expertly navigating a variety of systems are second nature to you


• You're supremely reliable and like to ensure every job is completed to the highest standard consistently


• You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise


• Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills


• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand


• You have a positive "can do" attitude to solving problems in a professional and courteous manner


• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail


• You want to be part of a team that works hard, supports each other and above all has fun along the way
  
  One of the world's most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently named winner of the 'Art of Hospitality' award 2023, as well as no.32 in the new global ranking of The World's 50 Best Hotels, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.
  
  Pulled from the full job description


• Cycle to work scheme


• Employee discount


• Life insurance


• Paid volunteer time


• Referral programme, The on target earning potential for this role is £30,192 / annual salary - comprising a base salary of £25,692 , plus a qualified estimate of £4,500 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards., 30 days holiday (including bank holidays) that increases with service


• Seasonal parties and local social events


• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range


• Golf Membership (with access to all 3 championship courses) for £50.00 per annum


Treats in your pocket


• Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!


• Free 'pay day' lunch and monthly drinks offers


• A generous 'refer a friend' scheme


Be our guest


• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - available upon completion of 12 months service


• Friends Family discounted rate of £225 - £275 BB per night at Gleneagles


• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few


• Subsidised, single occupancy, en-suite accommodation available on our estate


Investment in your development and wellbeing


• Life Insurance


• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most


• Ongoing investment in your personal development with access to internal and external training qualifications and programmes


• Internal career opportunities across a wider range of specialisms and departments


• Monthly recognition programme


• Volunteering day every year with a charitable partner of your choice


• Complimentary access to our staff gym


• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint



• About gratuities service charge:



• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role


• It is estimated that in 2024, our full-time employees can expect to receive around £4,500 in addition to their annual salary