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Reservations Executive

Intercontinental Hotels Group, Edinburgh

Reservations Executive

£27494

Intercontinental Hotels Group, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 21 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 43aee0a3c9c74350a5611c659132ae62

Full Job Description

  • Liaise with clients to ensure that accurate details for each event & reservation are obtained
  • To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
  • Establishing client requirements and identifying how the hotel can facilitate their needs
  • Responding to all M&E enquiries in-line with company standard
  • Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
  • Accurately inputting all enquiries into Sales and Catering system
  • Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
  • Actively working as part of a team to achieve the department objectives and budget
  • Actively consider prevention, recovery, and investigation of any complaints

    Given the nature of this role, it is important that you have some Reservations Experience whether you have previously worked in a Hotel or a Destination Venue, or in a Sales administration role. Along with the above, you'll pride yourself on your high levels of attention to detail and delivering our brand standards, A minimum of 1 years' experience within a Reservations or Front Desk role in a similar sized property is essential.
  • Experience in delivering high quality of customer service skills.
  • Ability to prioritise work tasks and maintain high accuracy
  • Overall, someone who will be willing to work within our team to embrace our service and delight our guests!
    • So why work for us (aside from joining an awesome team…)? Well, look no further! We can offer you…

    At Kimpton, we are all about being yourself - we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy. What do you need to be a Reservations Executive? You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.

  • Financial security - salary of £27,494.27, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
  • Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
  • Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
  • Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
  • Hotel specific benefits - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

Direct job link

https://www.s1jobs.com/job/reservations-executive-126000389
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