Restaurant Manager (Full-time)

Responsible for the day-to-day management of the new, refurbished, restaurant operation within the Catering department at Celtic Football Club. The restaurant requires an individual with a passion for best-in-class hospitality and a willingness to drive the restaurant operation forward. You will be managing services on a match day and non-match day which will require detailed planning and delivery. Fellow colleagues will need managed in line with their own roles and responsibilities, including implementing operating standards that will enhance the customer experience.

Key accountabilities will include:

• Manage the day-to-day restaurant operations across the Club, liaising with a number of internal departments
• Coach, develop and mentor the Restaurant team to deliver excellent standards of customer service, ensuring all potential sales opportunities are achieved and targets are met
• Accurate collation and submission of timesheets for the Restaurant team to payroll
• Forecast, analyse and submit all rotas and payroll costs in advance to the Catering Manager for approval
• Ensure all new colleagues are properly trained in all restaurant and health and safety procedures
• Proactively plan shifts and colleague activity on matchday and non matchday, overseeing all colleague performance with the support of junior and casual management
• Ensure all restaurant colleagues have completed training in the following hygiene based courses, COSHH, Health and Safety
• Adhering to local alcohol licensing regulations, and ensuring colleagues are fully trained on alcohol service.
• Ensure the restaurants are clean pre-match and returned to a hygienic environment post-match within the pre-agreed timeframe that as set by the Catering Manager
• Ensure that restaurant and bar areas are always in line with the Club’s expected standards of quality and cleanliness, adhering to Health and Safety legislation and local Environmental Health guidance
• Ensure all restaurant colleagues are dressed appropriately and positively represent the Club
• Manage restaurant colleague holiday requests and absences
• Evaluate colleagues and provide both constructive and positive feedback, planning and providing any necessary training and development to improve customer experiences
• Responding quickly and positively to customer concerns and proactively identifying potential issues before they arise
• Attend operation meetings with the Catering Manager
• Perform in the capacity of Duty Manager as and when required
• Drive revenue by upselling and coordinating new initiatives within the Number 7 Restaurant, working closely with the sales team

Relationship Manager

• Ensure all communications with colleagues are professional, appropriate and considerate of individual needs and circumstances
• Actively build and maintain positive working relationships with colleagues across the Club. Ensuring a collaborative approach is always adopted
• Treat all colleagues with dignity and respect by ensuring that your behaviours and approach during all workplace activity is inclusive of all backgrounds and abilities and welcomes diverse contributions

Leadership & People

• Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members
• Alongside HR & GM Soft Services, ensure sufficient succession planning is in place within the Cleaning department, with development plans identified and implemented
• Ensure all communications affecting team members are cascaded to them in a considerate, fair, inclusive and timely manner, ensuring that Club messaging is always represented appropriately
• Ensure there is continuous management of both individual and team performance, ensuring performance gaps are identified and addressed appropriately and constructively
• Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes
• Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to access support
• Ensure roles for all reports are designed fairly and that work is allocated appropriately between colleagues
• Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications

Skills and Experience required:

Essential

• At least 2 years’ experience of managing a Restaurant function in a large format, high volume environment
• Current, valid Scottish Personal License
• Experience of leading, motivating and influencing a team
• Excellent organisational, administrative and time management skills
• Strong interpersonal and communication skills, both verbal and written
• Flexible, responsive and team player
• Proven ability to work well in high pressure, fast paced environments
• Working with high volume restaurant covers
• Flexibility
• Oral & written communication
• Facilitating Change
• Collaboration
• Leadership
• Relationship management
• Coaching / developing others
• Planning & Organising
• Personal Accountability
• Team working

Desirable

• Experience in operating a new restaurant operation

Additional Requirements

• Ability to work flexible hours, including weekends, evenings and match days. 5 over 7
• Must be available to work all First Team home matches without exception

Club Benefits

• Dedicated Employee Assistance Programme
• Life assurance, pension and holiday buy scheme
• Cycle to work Scheme
• Access to our colleagues benefits & discount platform
• Regular colleague social events
• Subsidised on-site canteen
• Free parking
• Staff retail discount on Celtic & Adidas merchandise